Payments with privacy & security

Paymentico provides credit/debit card processing for live entertainment websites. We work with payments for tokens and memberships/subscriptions.
Secure payments
We follow the latest security standards in card processing.
Protected privacy
We don’t mention the names of live entertainment websites in your charges.
Billing support
Our team is ready to answer any payment questions you may have.
Why was I charged?
You've bought tokens or membership, or subscription on a website which uses Paymentico. You should have received an email receipt at the time of purchase with details about the website and the product you've paid for. If you haven't gotten a receipt, please contact our Customer Support.
How can I cancel my membership/subscription?
Please contact our Customer Support and provide one of the following:
  • Your username
  • Transaction number
  • First 6 and last 4 digits of your card number
Note that your Gold membership or Fan Club subscription will remain active until the end of the current billing cycle.
I didn't get tokens I paid for. Why?
Normally, you're supposed to get tokens as soon as you pay for them. Sometimes this can take up to 30 minutes. But if after 30 minutes you still haven't received anything, please contact directly the website's (not Paymentico's) customer support.
My statement has a transaction I don't recognize. What do I do?
We value discretion and respect your privacy. When you buy tokens, membership, or subscription on a website which uses Paymentico, this transaction will show on your card statement as If you find a transaction you don't recognize, please contact our Customer Support. They'll answer your questions and handle any billing requests.
Need help?
We’re here for you.
1-855-877-7020 (USA/Canada toll free)
+441344586020 (UK/International)
Monday-Friday UTC business hours