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Frequently Asked Questions

What is Paymentico?

Paymentico provides credit/debit card processing (Visa, MasterCard, Maestro) for the purchase of credits or memberships for live entertainment providers.

Why was I charged?

You purchased credits or a membership from a live entertainment provider that uses Paymentico. You should have received an email receipt at the time of purchase with details about the website and the product purchased. If you have not received one, please contact our Customer Support below.

How can I cancel my Membership/Subscription?

Please contact our Customer Support and provide one of Username or Transaction Number or First 6 and Last 4 numbers of your Credit Card. To maximize the value of your membership, your Gold status will remain active until the end of the current billing cycle.

I did not receive credits for my purchase, what do I do?

Allocation of credits is usually done instantly as soon as the purchase is complete. However, on rare occasions this can take up to 30 minutes. If more than 30 minutes have passed and you still have not received your credits, please contact directly the customer support of the website where you made the purchase.

I have found a transaction I do not recognize on my statement, what do I do?

In order to respect your privacy and your identity, is shown on your card statement for purchases of credits or memberships from live entertainment providers. If you are not familiar with it or do not recognize the charge, please contact our Customer Support, they will let you know about the charges and handle any billing requests you may have.